These around-the-clock workers can provide expert tech support, advise on purchases and service and schedule repairs. Considering Best Buy charges $49.99 for one 90-minute Geek Squad visit, this service could quickly pay for itself.Ī dedicated concierge team. Plus, Geek Squaders will clean the garbage disposal, install a treadmill and set up smart home services. It include free installation on most items (as well as car electronics installations and office furniture assembly) and a 20% discount on advanced services such as wire runs, data recovery and some smart phone repairs. This service also is around the clock, which is as good as insurance for startups whose clients rely on their tech capabilities.
“This pilot offers premium service, complete with support aimed at anticipating our customers’ needs,” Best Buy’s chief customer officer, Allison Peterson, said in a company release.Ĭonsidering that small businesses spend nearly 7% of their revenue on information technology, and the surge in new businesses, the premium services to which Peterson refers suggest the most lucrative market for Beta is a business market:
